Zurn Terms and Conditions

Price and Terms of Payment

Terms are net, payable 30 days from month end. All pricing in AUD and subject to GST. Zurn Australia reserves the right to apply a freight charge where the minimum order value of $300 is not met. All orders are subject to credit approval by the Zurn Australia accounts department prior to the acceptance of an order. Orders may be refused, delivery may be withheld or shipment stopped in transit without any liability on Zurn Australia's part at Zurn Australia’s sole discretion based upon buyer’s credit worthiness as determined by Zurn Australia.


All sales are F.O.B. seller’s location. Zurn Australia will allow full freight allowance when the following order condition is met: 1) any combination of product excluding Flo-Thru Drainage Product with a minimum spend of $300. This full freight allowance applies when the shipment is within Australia and has a single destination of a buyer’s standard address or job location. Routing of shipment shall be determined at the sole direction of Zurn Australia. Shipping dates are estimates and time of delivery shall not be of the essence of this sale contract. Under no circumstances will the Seller have any responsibility on account of any delays in manufacture, transportation, or otherwise.

Limited Warranty

  1. Zurn Australia P/L provides consumers with the following warranty in relation to products, in addition to complying with the requirements of any relevant legislation, including the Competition and Consumer Act 2010 (Cth) in Australia and the Consumer Guarantees Act 1993 in New Zealand (the Acts), except where a New Zealand consumer acquires the relevant Product for the purposes of a business.
  2. In this warranty, we have used the following definitions:
    (a)Zurn Australia, our or we means Zurn Australia Pty Ltd, ABN 12 164 922 758 of 49 Lakeside Drive Broadmeadows Victoria 3047;
    (b)Products means goods manufactured by Zurn Industries, Inc. and Wilkins, a Zurn Company, and distributed in Australia and New Zealand by Zurn Australia;
    (c)Material means a material or component used in the manufacture of the Products;
    (d)Warranty Period means 12 months from the date of purchase of the relevant Product. If the Product or part (as the case may be) is repaired or replaced, there will be no extension to the original warranty period; and (e)Workmanship means the handling, assembly and manufacturing processes performed by or on behalf of Zurn Australia in order to manufacture the Products.
  3. Zurn Australia warrants that for the duration of the Warranty Period, all Products will be free of faults arising from defects in Workmanship or Materials, on the terms and conditions set out in this warranty.
  4. Zurn Australia undertakes that if during the Warranty Period any Product, or any part of a Product, has failed to operate correctly due to faulty Workmanship or defective Material, it will repair or replace the Product or part (as the case may be) free of charge provided that the following procedure is met:
    (a)The consumer must contact Zurn Australia upon becoming aware of any defect to a Product and complete and return a Service Request Form. The Service Request Form is available at zurn.com.au or upon request from Zurn Australia. The contact details for Zurn Australia are set out at the bottom of this page under the heading "Zurn Australia Offices".
    (b)Following consultation with Zurn Australia, Zurn Australia will determine whether there is a defect, and if so Zurn Australia agrees (at Zurn Australia’s option) to repair, replace or supply equivalent goods, or pay the cost of any of those remedies to the consumer.
    (c)If Zurn Australia requests the return of the applicable Product or part, Zurn Australia will be responsible for the collection and freight costs of returning that Product or part. The consumer agrees to assist Zurn Australia with any reasonable request to enable Zurn Australia to collect such Product or part.
    (d)Zurn Australia also agrees to be responsible for the freight costs to deliver any new Product or replacement part to the consumer.
  5. This warranty is in addition to any non-excludable legal rights or remedies conferred on the consumer under any applicable Act andany similar laws. To the extent permitted by law, Zurn Australia’s liability for any non- excludable condition or warranty is limited to rectifyingany defect at its option, as set out in paragraph 4(b).
  6. Subject to the requirements of any applicable Act or legislation and to the extent permitted by law, no liability (whether expressed implied) of any nature whatsoever, is accepted by Zurn Australia for any consequential loss, damage or injury arising as a result of any fault in the Products.
  7. This warranty does not extend to damage to Products which occurs during transit or transportation, or which is caused by any abuse, accident or improper installation, connection, use, adjustment or repair or use of goods otherwise than in accordance with instructions issued by Zurn Australia or the manufacturer of the Product.
  8. The following applies to consumers who purchased a relevant Product in Australia: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Returned Goods

Standard catalogued material may be returned only with an R.A (Return Authority) number issued by Zurn Australia. Product must be returned within 60 days. All returns after 60 days are subject to the discretion of the National Sales Manager. Returned goods are subject to a minimum $50 or 25% (whichever is greater) restocking charge of total saleable material returned. Transportation charges are the responsibility of the Buyer. Credit allowance will be in the form of account credit. No credit will be allowed for parts unless originally ordered and invoiced as parts. No credit will be allowed for discontinued or made-to-order items. Items that have been specially made are not subject to return or cancellation except by special negotiation. No credit is allowed for Linear Drainage products that have been cut.

Illustrations of Typical Installations

The typical installations for various products found in each product section are intended to illustrate the products and potential options for the use of these products. Under no circumstances are they to be construed as recommended installation procedures. Consult local codes and project specifications for proper installation instructions.

Shortage/Damage Claims

Notification of material shortages or incorrect filling of orders must be made to Zurn Australia within 10 days of receipt. No claims over three months old will be honoured. Buyer agrees to make all complaints for damage in transit or "short count" directly to the carrier; before the contents are unloaded have the carrier agent’s acknowledgement of such damage noted on the bill of lading and to present to the carrier its agent’s acknowledgement of such damaged material with formal claim covering said damage.


Zurn Australia reserves the right to make changes in design or equipment of any item or product, without incurring any obligation on previously sold items and to discontinue items at any time without notice. Possession of this Catalogue or other sales literature is not to be construed as an offer to sell. All orders are subject to acceptance by Zurn Australia. Catalogue printed in Australia. For compliances, contact Zurn Australia head office on 1300 00 ZURN.